All our jewellery is carefully handcrafted in our Montreal studio, which is why preparation can take up to 15 working days.

Canada / U.S.A. deliveries: standard shipping is free in North America for orders over 150 CAD. Lead times vary from 2 to 7 working days and may vary depending on the time of the year. All our items are shipped by Canada Post with a tracking number. Also, you can collect your order directly from our workshop by choosing the "pick up" option at checkout.

International deliveries: lead times vary from 2 to 4 weeks for international deliveries and may vary depending on the time of the year. Items are shipped via Canada Post or FedEx with tracking number and signature upon delivery. We cannot be held responsible for packages lost or damaged during transit. No additional fees : VAT and import duties are already included.

Returns and exchanges : all items are carefully wrapped and packaged to prevent damage during shipment. 

Refunds are not accepted. Only unworn items in their original condition and packaging can be exchanged within 15 days following delivery. 

We accept exchanges on items that have been tried on only. We will proceed to the exchange once your returned package has been received by our workshop and its contents have been verified. 

Postage fees for returns cannot be refunded. Postage fees for the exchanged item will be at the charge of the customer and will be charged separately. 

An item can only be exchanged for the same value or over. 

Items on sale, bespoke, personalised or engraved pieces, gold plated items and 10, 14 and 18-carat gold items cannot be exchanged. 

We cannot be held responsible for lost or stolen packages. 

We’re not able to exchange a returned item that doesn’t meet the above conditions.  

If you have a query regarding your order or delivery, please write to us: hello@ninajanvier.com