Delivery and Returns
1. Delivery times :
All our jewellery is carefully handcrafted in our Montreal studio, which is why preparation can take up to 14 days. Lead times vary from 2 to 7 working days in Canada and the US, and from 2 to 4 weeks for international deliveries. These lead times may vary depending on the time of the year.
Canada / USA : standard shipping is free in North America for orders over 150 CAD. All our items are shipped by Canada Post with a tracking number. Also, you can collect your order directly from our workshop by choosing the "pick up" option at checkout.
🌍 International deliveries: items are shipped by Canada Post with a tracking number. NINAJANVIER cannot be held responsible for lost packages. Please note that import and custom charges may apply and are not covered by NINAJANVIER. We recommend you contact your country’s customs and border control office for more information.
2. Returns and exchanges :
All NINAJANVIER items are carefully wrapped and packaged to prevent damage during shipment.
Refunds are not accepted. Only unworn items in their original condition and packaging can be exchanged within 15 days following delivery.
We accept exchanges on items that have been tried on only. We will proceed to the exchange once your returned package has been received by our workshop and its contents have been verified.
Postage fees for returns cannot be refunded. Postage fees for the exchanged item will be at the charge of the customer and will be charged separately.
An item can only be exchanged for the same value or over.
Items on sale, bespoke, personalised or engraved pieces, gold plated items and 10, 14 and 18-carat gold items cannot be exchanged.
NINAJANVIER cannot be held responsible for lost or stolen packages.
We’re not able to exchange a returned item that doesn’t meet the above conditions.