Refund policy

All Nina Janvier items are carefully wrapped and packaged to prevent damage during shipment.

Only unworn items in their original condition and packaging can be exchanged or refunded, and within 5 business days following delivery.

We can only accept returns, exchanges or refunds on items that have been tried on only. We will issue the exchange or refund once your returned package has been received by our workshop and its contents have been verified. Postage fees for returns cannot be refunded.

Items on sale, earrings, personalised orders and 14 and 18-carat gold items cannot be refunded or exchanged. An item can only be exchanged for the same item.

Nina Janvier cannot be held responsible for lost or stolen packages if tracked delivery was not selected when your order was confirmed, and refunds or exchanges cannot be issued without the tracked delivery option.

We’re not able to refund or exchange a returned item that doesn’t meet the above conditions.

Delivery fees are non-refundable.

If you have a query regarding your order or delivery, please write to us: